Our policy lasts 30 days. If 30 days have passed since you received your product, unfortunately, we cannot offer you a refund or exchange.
If you change your mind within 24 hours of placing your order during a weekday, we will refund you directly.
We only process orders 24 hours after they have been placed to allow for corrections or changes of mind from customers. After this period, if the order has been processed, we will no longer be able to refund you for a change of mind unless the product has been delivered, received back by us at the address provided, and returned.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging and returned at your expense to the address we will provide.
Certain products cannot be returned. Gift cards are also non-returnable items.
To initiate a return, we will verify your order via your order number and/or any information used during your purchase, most likely your email address.
For your return to be validated, there are two options. Either we acknowledge receipt of the package at the return address we provided, or you send us proof via scan or photo that the return was made to the specified address. In the first case, the package must not be sent to the manufacturer’s address. In the second case, a postal receipt or shipping ticket will be accepted.
We may ask you to wait until the package is received rather than sending proof immediately. In the case of a refund request, an inspection of the returned item may be necessary before we proceed with any refund.
If you receive an item and claim it is damaged and request a refund but refuse to send a photo of the received item, you will be asked to send the item to a specific address so the product can be inspected.
Once the package is received, the refund will be processed only after inspection. If we find the item to be in good condition, we will inform you by photo and/or video, and the refund will be denied.
This procedure may seem strict, but due to past dishonest cases, we cannot rely solely on verbal claims. We apologize and assure you that we handle each return and refund request with care.
For every refund, a fee of $3 per order will be deducted to cover fees charged by payment platforms and processors.
Upon refund, once we have received and inspected the returned item, we will send you an email confirming receipt. We will then notify you of our decision to approve or reject your refund request.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain timeframe. This timeframe is not controlled by us. We will notify you as soon as the refund process starts on our end.
If the refund is delayed or missing, please first check your bank account. Only then contact your credit card company. There may be a processing delay before the refund appears officially.
After these two steps, if you still have not received your refund, please email us. Our customer service team will ask if you completed these steps. If so, they will check the database for you.
We apologize for these steps, but we want to give your requests maximum attention. We lose a lot of time when requests are made without following these steps. Our goal is to provide the best possible service.
For sale or discounted items, any refund will be issued for the discounted price paid by the customer, not the original price.
For exchanges, we only replace items if they are defective or damaged. If this is the case and you want to exchange for the same item, please email us.
For gifts, if the item you want to return was sent directly to you, you will receive a store credit equal to the return value. Again, this will only be issued once we have received the item.
If the item was not marked as a gift at purchase or if the gift giver preferred to receive the item first to give it to you later, we will issue a refund to the gift purchaser, and they will be notified that you returned the item.
For returns, you are responsible for paying your own shipping costs. Shipping costs are non-refundable and if you receive a refund, the return shipping costs will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you ship an item valued at $40 or more, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.